Shipping and Delivery

Last updated: April 22, 2026

ZNDT is a marketplace where independent merchants fulfill orders. Shipping and delivery terms vary by merchant; specific details are shown on each listing and at checkout.

1. Fulfillment Methods

Merchants on ZNDT offer one or more fulfillment methods:

• Shipping: Items shipped to your specified address via postal or courier services
• In-person pickup: Items collected at the merchant's storefront, a designated relay location, or a mutually agreed meeting point
• Digital delivery: Digital goods delivered electronically via the Platform or email

2. Shipping Addresses

You can manage shipping addresses in your ZNDT account. Ensure your address information is accurate and complete. ZNDT is not responsible for delivery failures due to incorrect address details.

You may update the shipping address on an order before the merchant marks it as shipped. After shipment, address changes may not be possible or may incur carrier reroute fees.

3. Shipping Costs

Shipping costs are displayed at checkout and vary based on:

• Merchant location and buyer location
• Package size and weight
• Selected shipping method (standard, expedited, priority)
• Carrier and route

4. Delivery Timeframes

Estimated delivery times are shown on listings and at checkout. Typical ranges:

• Domestic shipping: 3 to 10 business days after dispatch
• International shipping: 7 to 30 business days after dispatch, depending on destination and customs
• In-person pickup: As scheduled between buyer and merchant
• Digital delivery: Immediate to 24 hours after purchase confirmation

These are estimates; actual delivery times may vary due to carrier delays, customs processing, weather, or other factors outside ZNDT's or the merchant's control.

5. Order Tracking

Once a merchant ships an order, a tracking number (where applicable) is provided through the ZNDT app. You can view order status in real time from your order detail page.

6. International Shipments

For international orders, buyers are responsible for:

• Any applicable import duties, taxes, and customs fees
• Providing accurate customs declaration information
• Compliance with destination-country import restrictions

7. Failed Deliveries

If a shipment is returned to the merchant due to an incorrect address, failed delivery attempts, or refusal at customs, reshipping may incur additional costs. ZNDT facilitates communication between buyer and merchant to resolve such situations.

8. Lost or Damaged Shipments

Report lost or damaged shipments through the order detail page within 7 days of the expected delivery date. ZNDT will coordinate with the merchant and carrier to investigate and resolve.

9. Digital Delivery

Digital goods are delivered through the Platform. Ensure your email address is current and check spam folders if expected delivery is not received. Report digital delivery issues through the order detail page.

10. Contact

For shipping and delivery questions, contact us at team@zndt.ai.