Last updated: April 22, 2026
This policy describes how cancellations and refunds work on the ZNDT platform. ZNDT is a marketplace connecting buyers with independent merchants. Specific refund terms may vary by merchant, as disclosed at the point of purchase.
Buyers may cancel orders at no charge before the merchant starts preparing or shipping the order. Cancellations in this window result in a full refund to the original payment method.
Once a merchant marks an order as "preparing," cancellations are subject to the merchant's specific refund policy, which is displayed on the merchant's storefront and at checkout.
Buyers receive three (3) free cancellations per 90-day period. Beyond this limit, payment processing fees may be deducted from the refund to cover costs incurred by the platform and payment processor.
Most merchants offer a 14-day return window from the date of delivery, though specific terms vary. To initiate a return:
Return shipping costs are typically borne by the buyer unless the item was damaged, defective, or materially misrepresented.
Digital goods and services are generally non-refundable once delivered, unless the merchant's policy states otherwise or the item is materially defective.
Approved refunds are processed to the original payment method. Processing times vary by payment provider:
If you have not received your order within the estimated delivery window, contact the merchant through the ZNDT app. If the issue is not resolved, contact ZNDT support.
Report damaged or defective items within 7 days of delivery through the order detail page. Provide photos and description. ZNDT will coordinate with the merchant for resolution.
If the item materially differs from the listing, you may request a refund through the same process. ZNDT mediates disputes when buyers and merchants cannot resolve issues directly.
If a merchant is unable to fulfill part of an order (for example, out of stock), they may propose a substitution. You have the option to accept the substitute or decline and receive a refund for that item.
For disputes not resolved through direct buyer-merchant communication, contact ZNDT support at team@zndt.ai. Our team will review transaction history, shipping records, and communications to facilitate resolution.
We request that buyers contact ZNDT before initiating a chargeback with their bank, as direct resolution is usually faster. Unjustified chargebacks may result in account restrictions.
For cancellation or refund questions, contact us at team@zndt.ai.